Contact us
Call us
For general inquiries and questions about your order status, give us a ring at
(786) 795-2606 (Miami, USA Store)
+ 51 981 055 987 (Lima, PE store).
We’re always happy to hear from you.
Chat
Chat with our customer care team in real time on the homepage of our website.
The icon will show when a service agent is available.
Email us
For general inquiries and questions about your order status, send us a message using the email below. We’ll get back to you as soon as we can. storeops@sitkasemsch.com (Miami, USA Store)
store@sitkasemsch.com (Lima, PE store)
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!